Terms & Conditions

Disclaimers:

This Site is provided on an ‘as-is’ basis. Although we have made all reasonable efforts to ensure that all of the information on the Site is accurate at the time of inclusion, we do not represent that this is the case and it should not be relied upon as such. Please note that we may update or alter the information on this Site at any time without giving notice of the alterations. Accordingly you agree not to hold us responsible for any inaccuracies or omissions.
We disclaim all warranties (to the fullest extent permitted by applicable law) express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, compatibility, security, accuracy or infringement.
We do not make any warranties or representations as to the completeness, accuracy or reliability of the contents of this Site. We neither accept nor assume any responsibility to you in relation to the contents of this Site.
Access to and use of this Site is at the user’s own risk and we do not represent or warrant that the use of this Site or any material downloaded from it will not cause damage to property, including but not limited to loss of data or computer virus infection. In no event do we accept liability of any description including liability for negligence for any damages whatsoever resulting from loss of use, data or profits arising out of or in connection with the access, use or performance of this Site or any its contents. We shall not under any circumstances be liable to any customer by reason of any representation or warranty, condition or other term or any duty of common law, or under the express terms of these conditions of sale, for any consequential, special, incidental or punitive loss or damage (whether for loss of current or future profits, loss of enterprise value or otherwise) and whether occasioned by the negligence of Kilkenny Roots Festival, its employees or agents or otherwise, even if advised of the possibility of such damages
Although the Site is accessible worldwide, not all products or services referenced herein are available to all persons or in all geographic locations. We reserve the right to limit the provision and quantity of any product and service to any person or geographic location.

Governing Law and Jurisdiction:

This Site is established in Ireland in accordance with the laws of Ireland and will be governed by the laws of that country. When you use the Site, you accept that your use of the Site and any information on the Site, will also be governed by the laws of Ireland and if any claim or dispute arises from your use of the Site or any of the information on it, you agree that the Irish courts will have exclusive jurisdiction over all such claims or disputes.

Copyright and Intellectual Property:

Unless otherwise specified the contents of all the pages contained in this Site are the copyright of Kilkenny Roots Festival (© Kilkenny Roots Festival 2009). All rights reserved.
The information content graphics, text and images, buttons, trademarks, trade names and logos and software (the “Materials”) contained in this Site are protected by copyright and other intellectual property laws, Irish and international laws and international treaties. Such Materials may be used only for viewing the Site in the ordinary course or as a resource for purchasing products offered through the Site. Reproduction of part or all of the contents of the pages in any form is prohibited without the prior written permission of the copyright owner is strictly forbidden.
You may not distribute, sell or transmit any Materials from this Site and you are not permitted to alter, modify or adapt any such Materials, including but not limited to translating, decompiling, reverse engineering, disassembling or creating derivative works, or to reduce the Materials to any other form.

Ticket purchase

Availability for purchase:

Demand for certain events sold on Kilkenny Roots Festival can be extremely high with many customers simultaneously buying tickets through the website, shop and phone.
As both the capacity of the venue and the number of tickets allocated to Kilkenny Roots Festival is limited it is not possible to guarantee customers that tickets will be available for purchase.

System Malfunction or Failure:

Kilkenny Roots Festival is not responsible for any loss, inconvenience or expenses incurred by the customer in the event of malfunction or failure of the system which may result in failure to secure any or the desired number of tickets.
Kilkenny Roots Festival is dependent on other external suppliers of services (i.e., web hosting, hardware supply and support, remote back-up and disk mirroring) in providing services to customers and customers recognize that Kilkenny Roots Festival can only rely on those suppliers pursuant to their individual terms and conditions and service level agreements. In the event that Kilkenny Roots Festival experiences difficulties with one or more of its suppliers it will make every effort towards rectifying any such problems

Ticket Purchase Limitations:

Kilkenny Roots Festival reserves the right to limit the number of tickets and type of tickets which can be ordered by a customer either in a single or multiple orders.
If such a limitation exists, it will be clearly noted and it will not be possible to purchase more than this stated amount.
Kilkenny Roots Festival reserves the right to cancel without notice any order placed by a customer trying to exceed the specified ticket limit, by whatever means. Please note that in such cases, all orders will be placed by the customer will be cancelled and no tickets will therefore be obtained.
It is the customer’s responsibility to ensure that any orders placed do not exceed the stated maximum ticket limit.

Order Acceptance:

Kilkenny Roots Festival reserves the right to refuse any order or cancel an existing order without notice or providing a reason.
We also reserve the right to cancel any or all orders originating from a single delivery address irrespective of whether the orders originate from a single customer or multiple individual customers.

Order completion:

Kilkenny Roots Festival will not be held responsible for any inconvenience or loss caused by a failure on the customer’s part to complete and successfully place an order for tickets.
The customer is wholly responsible for ensuring that their ticket order has been completed and has been successful.
If you are unclear as to whether your order for tickets has been successfully placed and to avoid inadvertently placing multiple orders, please read the related article in our FAQ.
It is the customer’s responsibility to note and safely keep the confirmation number associated with their order for future reference. This number is needed by Kilkenny Roots Festival customer support when dealing with queries. If you do not have your order confirmation number, it may not be possible for Kilkenny Roots Festival to deal with your query.

Ticket selection:

Kilkenny Roots Festival will not be held responsible for any aspect of incorrect selection of tickets by the customer including, but not limited to, event, day and / or time of performance, ticket quantity, ticket type, seating assigned and ticket delivery method.
The customer is wholly responsible for ensuring that all aspects of their ticket order are correct.
When purchasing from Kilkenny Roots Festival please take your time and make sure you are selecting the correct tickets. Before confirming the purchase, please review all the ticket information displayed which is based on the choices you made and ensure these are fully correct.
Kilkenny Roots Festival will not be held responsible for such erroneous orders and cannot refund, cancel, exchange or amend tickets ordered as a result.

Multiple orders:

Kilkenny Roots Festival will not be held responsible for any unwanted tickets ordered in cases where the customer has placed multiple orders, either deliberately or unintentionally.
It is the customer’s responsibility to ensure that multiple orders for tickets are not placed where only one order is desired.
Kilkenny Roots Festival will not be held responsible for such erroneous orders and cannot refund, cancel, exchange or amend tickets ordered as a result of multiple orders being placed.
When ordering, simply click the final confirmation button once and then be patient as your order is processed. Do not double click the final confirmation button, click it repeatedly or refresh the page.
If you are unclear as to whether your order for tickets has been successfully placed and to avoid inadvertently placing multiple orders, please read the related article in our FAQ.
If you encounter repeated problems while ordering and are still not clear whether you have ordered successfully or not, please do not submit multiple orders, but instead contact Kilkenny Roots Festival customer support for assistance.

Order Time Limit:

Kilkenny Roots Festival will not be held responsible for any inconvenience or loss incurred in cases where the customer failed to complete the order within the maximum time limit allowed, either per individual page or for the entire order.
If you do not complete your order within the specified time limit, the tickets you have selected are released back into the pool and become available for other customers to buy. This rule is common on all ticketing websites and is required to correctly manage sale of tickets for high-demand events.
In the case of high-demand events, it is possible that all tickets will have been sold to other customers in the meantime and you will be unable to secure tickets to the event when you restart the purchase process.
It is the customer’s responsibility to ensure that they complete their order within the specified time limit.

Delivery Options:

Tickets will not be posted. They can be collected at the box office or at the venue before the first show. Name and order number needed when collecting.

Account Blocking:

As a private company Kilkenny Roots Festival is not obliged to contract with any customer. Kilkenny Roots Festival reserves the absolute right to block any customer from using the Kilkenny Roots Festival website or any other facilities offered by Kilkenny Roots Festival. Accounts can be blocked for indefinite periods at the discretion of Kilkenny Roots Festival.

 

Taxes and Duties:

By ordering on Kilkenny Roots Festival you agree that you are responsible for paying any taxes applicable to such purchases.

 

Event Cancellation / Rescheduling

Event Cancellation:

From time to time, events are cancelled by the promoter, band or venue.
Should this happen, we will try to contact you as early as possible by e-mail, with the e-mail address you have supplied at the time of booking.
In most cases refunds are for the basic cost of the tickets purchased as booking fees are non-refundable.

Event Rescheduling:

From time to time, events are rescheduled by the promoter, band or venue.
Should this happen, we will try to contact you as early as possible by e-mail, with the e-mail address you have supplied at the time of booking.
If an event is rescheduled, you will be informed of the new date / venue once it is confirmed. You can then attend the rescheduled event if you wish or opt to receive a refund.
Kilkenny Roots Festival will communicate a cut-off date by email by which time refund requests must be made. Refund requests made after this date will not be entertained, although you will still be able to use your tickets or contact us to arrange for someone else to use them instead, if you wish.
Inconvenience, loss or expenses arising from cancelled events:

Kilkenny Roots Festival will not be held responsible for any inconvenience, losses of any kind or expenses incurred by the customer as a result of an event being cancelled, rescheduled or moved to a different venue.
The customer is wholly responsible for any expenses which they incur in order to facilitate attending an event. This includes all transport, accommodation, subsistence, miscellaneous and all other relevant costs not mentioned here.
Please be aware that shows can, and are, cancelled and rescheduled from time to time and be prepared for this eventuality. You should make financial provision for this possibility personally or take out appropriate insurance to cover any such losses.

Booking travel / accommodation:

If you are travelling specially to attend an event, please ensure appropriate travel and accommodation options are available to you before booking tickets on Kilkenny Roots Festival.
If travelling from abroad, please be aware that certain times of year are very popular with tourists. At these times, hotel and transport availability can be very limited and prices rise substantially. You should always check when local bank holidays, other major public events are occurring.
Kilkenny Roots Festival cannot cancel, refund, amend or exchange any tickets ordered in cases where the customer has subsequently discovered that transport and accommodation options are prohibitively expensive.

Order Cancellation, Refund and Amendment

Order refunds:

Tickets cannot be refunded, exchanged or transferred in any way unless the event has been cancelled or rescheduled.

Order cancellation / amendment:

Once an order has been placed it cannot be cancelled or the number of tickets changed in any way.

Non-receipt of confirmation emails:

If you have not received an order confirmation email, you must email sales@kilkennyroots.com including your order confirmation number and email address to get the email resent.

Lost, Stolen or Destroyed tickets

Care of ticket:

The ticket holder is responsible for care of the ticket after purchase. The promoters, performers, sponsors, venues, ticket vendors or their agents are not responsible for damage to or loss of the ticket.

Lost, stolen or destroyed tickets:

General admission tickets (i.e. standing or unreserved seating) cannot be replaced if lost.
It may be possible to replace reserved seating tickets (i.e. where your seat has been assigned when booking and a row and seat number are shown) if they are lost.

Replacement tickets:

Kilkenny Roots Festival reserves the right not to issue replacement tickets in place of lost, stolen or destroyed tickets at its discretion.
If tickets are lost, replacement tickets can only be issued if the original tickets were for assigned seating at the event. General admission tickets – either standing or for non-assigned seating – cannot be replaced.
Kilkenny Roots Festival reserves the right not to post replacement tickets for security reasons and these can only be collected at the box office.

Ticket Collection

Box office collection:

You must collect them prior to being admitted to the event.
You will need to show your credit card and booking confirmation number for identification purposes when collecting your tickets.
Kilkenny Roots Festival does not guarantee that a physical paper ticket will be provided to the customers for box office collection as some venues operate from a printed list of customers who ordered collection tickets.

Identification when collecting tickets:

Kilkenny Roots Festival is not responsible for any loss, inconvenience or expense associated with a customer’s failure to produce appropriate identification when trying to collect tickets at the venue box office.
You will need to show your credit card and booking confirmation number for identification purposes when collecting your tickets.

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